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Customer Use Cases – Government

A first-hand look at how Appenate has been leveraged to streamline council processes.

Police Cut Down Paperwork

A police department in Colorado needed to reduce the time spent on paperwork & improve the way they tracked & stored data. Where officers could be preventing and solving crimes, a lot of valuable time is spent transcribing and filing paperwork. Tight deadlines often lead to clocking in overtime in order to meet them, costing the city more in taxpayer’s money.

With Appenate, any activity or incident encountered by officers is logged directly on the scene, using the mobile app. Digital police reports save time by utilizing checkboxes and dropdowns, allowing officers to swiftly move onto the next call-out. Photos can be attached and signatures collected of those involved. The data is then automatically connected to a business intelligence tool for reporting.

Patrols are assigned via a tasking system with push notifications, and tracked from dispatch, as officers scan checkpoints. Shifts are recorded with time and date stamps which has reduced the manual administration for Human Resources as well.

The use of digital data capture from the get-go saves hours of transcribing paper-based records and manual administration tasks. This leads to more time spent on police work and fewer funds spent on overtime.

Apps Used:

Field Interview: Submit informal questioning of a suspect or witness directly into the system. Cut out time wasted transcribing paper-based notes.

Incident Report: Submitting directly to the central system allows everyone to be aware of an incident. Upload images to support the report.

Video Tutorials: Place emphasis on refreshing knowledge. E.G De-escalate confrontations, handcuffing, searching a suspect, and self-defense.

Sketch Artist: Use pre-saved facial elements and features to save time in the field while interviewing witnesses. Save and resume at a later stage. 

First Aid: Swiftly act as a first responder until paramedics have arrived at the scene following pertinent, life-saving steps.

Armory Sign Out: Control permission to use equipment. Keep track of where items are at any given time.

Police Report: Create reports in the system you would usually transcribe paper-based reports to. Save and resume at a later stage if interrupted.

Miranda Rights: Have on hand at all times. If failed to say correctly, the prosecutor can’t use anything the suspect says as evidence against the suspect at trial.

Training Modules: Reinforce best practices and provide the opportunity to upskill to produce a stronger law enforcement unit. Add new modules as laws change. 

Timesheet: Gone are the days of analog stamp machines. Try an advanced timesheet system that saves HR time by automating the processes.

Forensic Glossary: Have easy access to preferred language elements for most effectively communicating or reporting.

Vehicle Sign Out: Document all vehicle uses and returns in a centralized system to keep track of fleets.

Appenating Customer Relationship Management (CRM)

This established CRM vendor needed to offer a mobile app in the face of competitors rolling out mobile capabilities. After discovering Appenate, the customer rapidly created screens for their app using our app development tools.

Working with the customer, we also added several features such as Listing screens and interactive fields that opened phone dialers (for phone numbers) and maps (for addresses). The customer began an integration project to connect their product to our comprehensive API.

We worked with them to improve our internal data source API to handle incremental updates, and also massively improved load times of these large data sources on the device. With native iOS and Android apps, their users can view, create and update records against their key entities such as Leads, Opportunities, Clients, Contacts and Projects, all with full offline capability. The dynamic nature of our app technology means that they can also offer customisable screens to their clients, delivering a more tailored experience.

Their apps have over 20 screens and approximately 30 data sources, with bi-directional integration both pulling data from their system into Appenate, and pushing data to their system when entries are uploaded from the apps.

Maximising Mobile Opportunities

This customer had a strong sales team that provides web-consulting services to the full spectrum of business and government agencies. A number of opportunities had arisen that required a mobility aspect in terms of data capturing and information access, but lacking the technical capability to deliver, the opportunities looked lost.

That was until they found Appenate! The customer quickly become familiar with our mobile app platform and began developing applications for their sales team to demonstrate and pitch to customers. Applications they have created so far include service assessments, site inspections, maintenance logs, product order forms, compliance and safety checklists and mobile survey systems.

This company is gaining traction in their chosen markets, with customers in the contract services, insurance, university and engineering sectors. We are also working with them to integrate with other key applications in the SME sector.

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