Terms of Use

Version 2.01 (May 2018)

Appenate Pty Ltd, headquartered at 282 Wickham Street, Brisbane, Australia with ABN 84151263571 (“Appenate”, “Us” or “We”) provides Appenate products, services and websites (collectively the “Appenate Service”), as well as app technology and other installable software (“Appenate Software”), to you, our customer, and to all other persons authorized by you to use, install or access the Appenate Service and Appenate Software on your behalf (collectively “you”), subject to your compliance with all terms, conditions and notices contained or referenced in this document (the “Terms”).

IMPORTANT NOTE:
These Terms do not apply if you have formally executed an Appenate Enterprise Agreement or an Appenate Vendor Agreement with us.

Please read these Terms carefully. By using the Appenate Service and Appenate Software, you are stating that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you are not permitted to use the Appenate Service or install Appenate Software.  If you require an Enterprise or Vendor level agreement, please contact us to request this option.

Ownership and Responsibility

(a) Appenate solely owns, or licenses from third parties (as the case may be), all intellectual property and other rights, howsoever arising in and to the Appenate Service and Appenate Software, and reserves all rights therein not expressly and explicitly granted under these Terms. If new features, improvements or derivative works of the Appenate Service or Appenate Software are prepared by or on behalf of Appenate based on suggestions or requests by you, Appenate will solely own such modifications.

(b) Appenate does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you create, submit or make available (your “App Data“) for inclusion on or through the Appenate Service or Appenate Software. As between Appenate and you, you own all rights to your App Data. Appenate does not review apps that you create and you agree that you are solely responsible for all of your App Data.

No Resale of the Appenate Service or Appenate Software

You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion (except for your App Data, to which Appenate agrees you retain all rights), use of, or access to the Appenate Service or Appenate Software.  If you wish to pursue resale of the Appenate Service or Appenate Software, contact our support team to discuss our Vendor options.

Fees and Billing

(a) User License Fees. 
Each user that is registered on the Appenate Service or Appenate Software is subject to a recurring user licence fee. User license fees are charged at the rates shown in the Billing area of the Appenate website.

(b) Subscription and Service Fees.
Any additional subscriptions and/or services that you select are provided at the rates and terms set forth in the Billing area of the Appenate website.

(c) Invoicing and Automatic Renewal. 
All Appenate licenses, subscriptions and services shall automatically renew on the first day of each billing period (monthly or annually, as applicable) until cancelled by you.  You may, at any time, cancel individual services, licenses and subscriptions through the options provided in our Billing area or by emailing our support team.  You accept that pre-paid fees are non-refundable and that any outstanding invoices issued by Appenate prior to receipt of your notice of cancellation must still be paid in full.  You will remove applicable Appenate Software if previously received under the terminated service, subscription or licenses to ensure compliance with these Terms.

(d) Value Added Tax, Sales Tax and Other Amounts.
Unless otherwise expressly stated, all fees are exclusive of local value added tax, sales tax, other taxes, duties and charges imposed or levied in connection with these Terms (“Taxes”). Appenate will add any such applicable Taxes to your invoices as required by prevailing legislation. Without limiting the foregoing, you will be liable for any new Taxes imposed or levied in any relevant jurisdiction subsequent to commencing your Appenate Service account.

(e) Fee Review. 
Appenate may periodically review fees, at which point Appenate may increase or amend any such fee.  Such reviews will occur no more than once within a continuous 12 month period. Where there is any net increase in the fees payable, Appenate shall give no less than 30 days written notice to you of such increase.

Payment of Appenate Fees

The default option for paying your Appenate fees is by credit card. When paying by credit card, you warrant that the credit card information you provide is correct and you shall promptly update your credit card information if this changes. If you cannot pay by credit card, contact our support team to request special dispensation to pay your fees by electronic funds transfer (EFT) or international money transfer (IMT). You agree that if your payment is not received by the invoice due date, for any reason, Appenate may suspend or cancel your Appenate subscription.

Making changes to your account

If you choose to downgrade, upgrade or otherwise change your Appenate users, services or subscriptions, this may cause the loss of features or capacity on your account. To the extent permitted by applicable law, Appenate does not accept any liability for such losses. Changes you make will usually only take effect from your next billing date.

Restrictions

Unless expressly permitted under these Terms, you must not (as applicable):

(a) Use the Appenate Service or Appenate Software in any way that could damage Appenate’s reputation, or the goodwill or other rights associated with the Appenate Service or Appenate Software;

(b) Permit any third party to access, install or use the Appenate Service or Appenate Software other than in accordance with these Terms;

(c) Disable, tamper with or otherwise attempt to circumvent any billing mechanism that meters the use of the Appenate Service or Appenate Software;

(d) Reproduce, make error corrections to, modify, decompile, disassemble or otherwise reverse engineer the Appenate Service or Appenate Software, or permit or facilitate any third party to do so;

(e) Copy Appenate Software, except such copies as necessary for reasonable and customary back-up and disaster recovery purposes.

(f) When accessing, installing and using the Appenate Service and Appenate Software:

(i) Attempt to undermine the security or integrity of Appenate computing systems or networks or, where the Appenate Service or Appenate Software is hosted or operated by a third party, the third party’s computing systems and networks;

(ii) Use, or misuse, the Appenate Service or Appenate Software in any way which may impair its functionality, or the functionality of any other system used to deliver the Appenate Service or Appenate Software, or impair the ability of any third party to lawfully use the Appenate Service or Appenate Software;

(iii) Attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer systems on which the Appenate Service or Appenate Software is hosted or stored;

(iv) Transmit, or input into the Appenate Service or Appenate Software any information, data, files or other material that may damage any other person’s computing devices or software, or which is in violation of any law or regulation (including material protected by copyright or trade secrets which are not granted rights of use);

(v) Use the Appenate Service or Appenate Software in connection with unsolicited emails, or to deceptively or without proper authority obtain payment or sensitive information (including, but not limited to, credit card details, social security numbers, user login credentials) from other persons.

(vi) Remove or modify any program markings or any notice of proprietary rights, including those of any third party, other than those that are permitted and able to be changed or altered as part of any branding services permitted under these Terms.

European and United Kingdom Data Collection

If you collect personal data in or from any person resident (or normally resident) in Europe or the United Kingdom, your actions occur under the prevailing EU data protection and privacy regulations and you are likely considered to be a “data controller”. You agree to ensure that your use of the Appenate Service and Appenate Software is compliant with prevailing EU data protection regulations. Should you qualify as a data controller under prevailing EU data protection and privacy regulations, you also acknowledge and agree to the Appenate Data Processing Addendum, available at https://www.appenate.com/dpa and as updated from time to time.

Security

We maintain appropriate technical and operational measures, internal controls, and data security routines intended to protect your data against accidental loss or change, unauthorized disclosure or access, or unlawful destruction. We are not responsible for the security of any data stored on any mobile device owned or controlled by you, your customers or any other Service users.

Privacy and Data Processing

By using the Appenate Service or Appenate Software you indicate acceptance of these terms and agree to our Privacy Policy. You agree that Appenate shall process data on your behalf as necessary to provide you with the Appenate Service and Appenate Software, in accordance with our Privacy Policy, applicable data protection and privacy laws and, where applicable, the Appenate Data Processing Addendum.

Copyright Infringement

Appenate respects the intellectual property rights of others. Accordingly, Appenate has a policy of disabling access to any Appenate customer that violates copyright law, suspending access to the Appenate Service or Appenate Software to any user who uses the Appenate Service or Appenate Software in violation of copyright law, and/or terminating in appropriate circumstances the account of any user or customer who uses the Appenate Service or Appenate Software in violation of copyright law.

Trademarks

The phrase “Appenate” and the Appenate logo are registered trademarks of Appenate Pty Ltd. You are not authorized to use any such trademarks unless you have explicit written permission from us. Ownership of all such trademarks and the goodwill associated therewith remains with Appenate.

Termination

You agree that Appenate may terminate your Appenate Service membership or suspend your access to all or part of the Appenate Service or Appenate Software, without notice, if Appenate determines, in its sole and absolute discretion, that you have violated these Terms. Further, you agree that Appenate shall not be liable to you or any third party for removing your apps or suspending or terminating your access to the Appenate Service or Appenate Software. You may discontinue your participation in and access to the Appenate Service at any time, in which case any pre-paid payments are non-refundable and any pending payments must be settled with us.

Modifications to these Terms

Appenate may, in its sole and absolute discretion, change these Terms from time to time. Appenate will post notice of such changes on the Appenate website. If you object to any such changes, your sole recourse shall be to cease using the Appenate Service and Appenate Software. Continued use of the Appenate Service or Appenate Software following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Modifications to the Appenate Service and Appenate Software

Appenate reserves the right to modify or discontinue the Appenate Service or Appenate Software with or without notice to you. Appenate shall not be liable to you or any third party should Appenate exercise its right to modify or discontinue the Appenate Service or Appenate Software.

Email Communications

By giving your email address to Appenate, you agree to receive administrative, announcements, newsletters, sales, and marketing emails from Appenate. You can opt-out from these emails by clicking on the “unsubscribe” link at the end of the emails.

Links, Content and Resources

Appenate’s provision of a link to Appenate resources and/or any other website or internet resource is for your convenience only and does not signify Appenate endorsement of such other web site or resource or its contents. Appenate shall have no responsibility or liability for any information, software, or materials found at any other website or internet resource.

Delivery of Emails, Notifications and Other Messages

Appenate goes to great lengths to ensure successful delivery of emails, push notifications and other messages generated on or by the Appenate Service, however we do not guarantee successful delivery of these. You agree that Appenate cannot be held responsible for any consequences of such delivery failure. This is because delivery is not solely controlled by Appenate and is subject to a number of points of failure which can prevent delivery. See our support site for more information about why delivery cannot be guaranteed.

Service Availability

You agree that access to the Appenate Service is reliant upon various factors outside of Appenate’s control, including, without limitation, your internet service provider, global telecommunications links, our hosting and other service providers, and other factors which may impact upon the availability of the Appenate Service. While we will use all reasonable endeavours to ensure that you have continuous access to the Appenate Service and apps created thereon, we will not be liable to you or any other person for any loss or damage caused by unavailability of the Appenate Service.

Branding Services

Subject to your purchase of applicable subscription(s), Appenate shall provide branding services including creation of branded versions of the Appenate Service and Appenate Software (“Branded Apps”), review and submission of Branded Apps to relevant publishing authorities as required, and maintenance and updates of Branded Apps.  Appenate shall not be responsible or otherwise liable for delays or refusals by relevant publishing authorities or delays due to failure by you to punctually supply required responses, content or information.  In using Appenate branding services, you verify that your nominated brand names, logos and all other such content does not infringe on any local, national or international trademarks or other applicable copyrights.  You will ensure that all users of Branded Apps comply with all terms and conditions of these Terms.  Appenate reserves the right to refuse provision of branding services at its sole discretion, in which instance the applicable subscription fees will be refunded to you in full.

Disclaimer of Warranties

You understand and expressly agree that use of the Appenate Service and Appenate Software is at your sole risk. The Appenate Service and Appenate Software is provided on an “as is” and “as available” basis. Appenate expressly disclaims all warranties of any kind, whether express or implied, with respect to the Appenate Service and Appenate Software (including, but not limited to, the implied warranties of merchantability, fitness for a particular use or purpose, and non-infringement). Appenate makes no warranty that the Appenate Service or Appenate Software will meet your requirements, or that the Appenate Service or Appenate Software will be uninterrupted, timely, secure, or error-free. You understand and agree that any material and/or information downloaded or otherwise obtained through the use of Appenate is done at your own discretion and risk and that you will be solely responsible for any damage or consequential losses arising therefrom. No advice or information, whether oral or written, obtained by you from Appenate or through the Appenate Service or Appenate Software shall create any warranty not expressly made herein.

Limitation of Liability

You understand and expressly agree that, to the extent permitted under applicable law, in no event will Appenate or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, or licensors be liable under any theory of liability (whether in contract, tort, statutory, or otherwise) for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, or other intangible losses (even if such parties were advised of, knew of, or should have known of the possibility of such damages), resulting from your (or anyone using your account’s) use of the Appenate Service or Appenate Software.

Resolution by Arbitration

This agreement requires the use of arbitration on an individual basis to resolve disputes, rather than injunctive legal actions, jury trials or class actions, and also limits the remedies available to you in the event of a dispute.

Exclusions And Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations and disclaimers in these Terms may not apply to you. To the extent that Appenate may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Appenate liability shall be the minimum permitted under such applicable law. Unless expressly provided otherwise, the limitation of liability shall not exceed the amount of the fees paid by you to use for the provision of the Appenate Service and Appenate Software.

Indemnification

You agree to indemnify, defend, and hold harmless Appenate, its parents, subsidiaries, affiliates, officers, directors, employees, consultants, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys. fees) that such parties may incur as a result of or arising from (a) any information (including, without limitation, your Submissions or any other content) you (or anyone using your account) submits, posts, or transmits through the Appenate Service or Appenate Software, (b) your (or anyone using your account’s) use of the Appenate Service or Appenate Software, (c) your (or anyone using your account’s) violation of these Terms, and (d) your (or anyone using your account’s) violation of any rights of any other person or entity.

Miscellaneous

These Terms constitute the entire and exclusive and final statement of the agreement between you and Appenate with respect to the subject matter hereof and supersede any prior agreements or negotiations between you and Appenate with respect to the subject matter hereof. These Terms and the relationship between you and Appenate shall be governed by the laws of the State of Queensland, Australia as applied to agreements made, entered into, and performed entirely in Queensland by Australian residents, notwithstanding your actual place of residence. All lawsuits arising from or relating to these Terms or your use of the Appenate Service and Appenate Software shall be brought in the Federal or State courts located in Brisbane, Queensland and you hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose. The failure of Appenate to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavour to give effect to the intentions of Appenate and you as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Appenate Service and Appenate Software or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in these Terms are for convenience only and have no legal or contractual effect. All terms, as well as any limitations on liability explicitly set forth herein, shall remain in full force and effect notwithstanding any termination of your use of the Appenate Service and Appenate Software.

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