“It took roughly 10 hours to get up to speed on the new system, but Appenate has saved hundreds of hours each year for my company, and that’s a big deal.“
– Misti Mitteis (Founder and CEO, Sedo Laser)
“It took roughly 10 hours to get up to speed on the new system, but Appenate has saved hundreds of hours each year for my company, and that’s a big deal.“
– Misti Mitteis (Founder and CEO, Sedo Laser)
Case study: Sedo Laser
Sedo Laser’s impressive expansion is fueled by Appenate’s custom client records management solution.
Case study: Sedo Laser
Sedo Laser’s impressive expansion is fueled by Appenate’s custom client records management solution.
Business Goal
Transform paper-based client records into a digital system that could scale with rapid business growth while streamlining client intake and treatment documentation.
Obstacles
A rapidly expanding medical spa serving 200 daily clients was drowning in alphabetized filing cabinets, spending hours searching for records, and outgrowing its manual system.
Outcomes
Saved hundreds of hours annually, integrated digital forms with website and booking systems, achieved 1,000% ROI, and enabled smooth expansion.
Their Challenge
Sedo Laser, a thriving medical spa offering laser hair removal, Botox treatments, and chemical peels, was hitting a growth ceiling due to their paper-based system.
Their manual records created severe bottlenecks:
- Six technicians spent 2+ hours daily retrieving and filing paper records
- Client files in alphabetized cabinets were difficult to locate
- Rapid growth plans to add 4-5 more technicians were at risk
- The paper system couldn’t scale with their expanding clientele
“I didn’t just want to have prospective clients fill out an online form,” said Misti. “I wanted to digitize my records completely, and I needed help developing an effective process for handling those records.”
The Appenate Solution
Appenate transformed Sedo Laser’s operations by understanding its unique business needs and building a comprehensive digital solution.
The team delivered innovative solutions:
- Digitized all existing paper records with custom workflows
- Created intuitive interfaces — Botox injectors click on the client’s forehead to record unit placement
- Integrated digital forms directly into Sedo Laser’s website
- Connected the platform with their online booking system
- Enabled seamless client onboarding and treatment documentation
“The Appenate team came into our offices and watched what our technicians do,” said Misti. “I didn’t expect that level of dedication to responding to our needs. It was incredible.”
From spending hours searching through filing cabinets to serving 200 daily clients efficiently, Sedo Laser’s digital transformation shows how the right solution can fuel rapid business growth.
Switching platforms is never a small decision. But for Sedo Laser, the results made it pretty clear they’d made the right call.
Real-time records
“Completing forms is so easy for us and our clients, and client files are always up to date,” ensuring accurate treatment histories and seamless service delivery.
Professional service
“Appenate makes us look organized and professional, and that gives our clients confidence that everything we do here is with excellence.”
High return on investment
“Having Appenate on your team is worth every penny. By working with them, we’ve realized more than a 1,000% return on our investment.”
Excellent customer support
“Whenever we need anything, the Appenate team is there to help with a customized solution because they understand our business so well.”