A Prominent Building Maintenance Enterprise
“We were desperately trying to find a solution for our mobile forms.” – Enterprise X
Our client doesn’t want their real name revealed, so we’ll call them Enterprise X (no affiliation to Charles Xavier, by the way😉).
Before Appenate, Enterprise X employed a full-time contactor to manage their data and client-side reports. The job was to pull data from their current system, organize it into a clean report, and then send it on to clients.
This process required a full 40 hours a week to complete. They knew there had to be a better way.
So the search began. Enterprise X needed something which could accommodate not only their short-term needs (ease of data & reporting) but also their long-term needs (connect to Salesforce & feed data both ways).
No small task, but they were confident they could find their perfect fit.
“It’s Not Really Supposed To Do That”
During their search, Enterprise X found several potential candidates to solve their data problems. In the trialling phase, they would ask their most important questions and get some sort of response as follows…
“It’s not really supposed to do that,” or “We could consider adding that to our roadmap.”
There were a few Salesforce certified partners in the mix too – a big appeal to Enterprise X – since they were considering a migration to the popular platform. Every time, however, these candidates fell just short of being that “perfect fit.”
Until they found Appenate.
Meeting High Expectations
Appenate met all of Enterprise X’s needs and more. They were impressed by our wide range of functionality, and when asked the same questions as some of our competitors, our answer was always “yes, we can make that work.”
After spending time with the Appenate customer success team and testing the platform thoroughly, Enterprise X was ready to commit.
They figured we were a good fit for the short term, at the very least.