Last updated 23 October 2019.
Appenate uses certain sub-processors to assist in providing the Appenate Platform to Customers.
A sub-processor is a third-party data processor engaged by Appenate, that has or potentially will have access to or process customer data (which may contain personal information).
Appenate engages different types of sub-processors to perform various functions as explained in the list below.
If you have any questions about these companies or Appenate’s relationships with them, please contact our support team.
|Sub-processor Name||Country of Processing||Purpose|
|Microsoft Azure||Netherlands and Ireland for EU customer accounts||Cloud services, data storage, computation and backup|
|USA||Analytics and device push notifications|
|Apple||USA||Device push notifications|
|Freshdesk||USA||Helpdesk and knowledgebase|
|Pin Payments||Australia||Subscription payments|
|ActiveCampaign||USA||Customer Relationship Management|
|Inline Manual||UK||In-page tutorials|