Frequently Asked Questions

Some quick answers to common queries!

What do you offer your customers?
  • Enterprise-grade Platform: You get access to all the functions and features that our platform has available – a list that grows, every day. We take care of the hosting and operation. Creating enterprise mobile solutions is easy with Appenate.

  • Pricing Freedom: Simply put, we think the reseller business model sucks! Instead, we charge an affordable base subscription and let you add options as and when you need to. We have no recommended retail price, so you’re free to package and price your mobility platform solutions onto your clients however you like.
  • Your Clients Are Yours: With Appenate, you are our customer and not our sales force. We know your clients are the result of hard-earned trust and service, so we only bill and deal with you directly.

  • App as a Service: The ability to completely white label our mobile app and cloud service technology is a core option that allows you to invest in marketing your own brand, not ours. Use our platform as a service, and you’ll be able to offer your clients their own branded apps in turn, with full support from us.

  • Awesome support: We want you to build the best possible mobile solutions, using our app development tools, so it’s just common sense that we should (and do!) provide you with great support. If you succeed, then we do too, so we’re here to help with everything from learning the platform to resolving issues. Let’s build great mobile apps together!

  • Customer Community: You’re able to work with us as a team and join a community of like-minded people around the world, opening up opportunities to collaborate and share knowledge. Citizen developers love Appenate, because people who share their passion for creating great apps surround them.
Do you offer any other services?
Appenate offers the following extra add-on services / options:
  • App as a Service: This service provides your company with apps carrying your branding, images and colour schemes from end to end. Under the hood is our powerful app technology which gives you drag and drop control over the app contents via our web based App Builder tools. We maintain your apps on an ongoing basis to ensure they are updated, as we release new versions and resolve bugs, and cater for new devices or operating system updates. Native apps are published under your own account in the respective app stores with no mention made of Appenate anywhere. We provide a free 30-day trial of App as a Service with a limit of ten users for evaluation, demo and trial use. Test out the service at no charge; you can even impress a prospective client by running a trial version with us.

  • Website as a Service: Rebrand our cloud platform with your company’s identity, effectively letting you offer all the features of the Appenate platform under your name, directly to your customers. Take advantage of our white label approach, and use all styling and customisation settings that are available as easy configuration options in our dedicated customisation area. You can also use a web domain name of your choice to complete the branding experience.
  • Appenate Server: Host the Appenate platform yourself with our Appenate Server product. All you need is an Internet accessible server running Microsoft Windows Server with a SQL Server database. This gives you full control over all data, backups and network security and lets you choose the pace of upgrades to suit your processes and standards. Your company can use it as a cloud application platform. We provide Appenate Server on a subscription basis that includes installation, maintenance and access to upgrades.
  • Appenate Sync: Sync is a web application that automatically synchronises data between the Appenate platform and a local SQL Server database on your own server. Essentially you get a table automatically created for each Form screen you hook up, with entries inserted into the tables as they happen. You can also make local data available for use by the app as Data Source rows by creating tables or views within the Sync database. This is then picked up by the app directly.
    Having all your data locally means that it’s easy to layer options like Reporting Services or other analytics software on top of these database tables.
  • Professional Services: Depending on your situation, you may want some help getting Appenate implemented for your business. You might not have the skills, resources or time to get your branded mobile app completed or integrated into your existing systems, or you’d like to include mobile data collection tools into your operations but you’re not sure where to start. Our professional services team can help you with everything from training through to rapid, fixed cost delivery of full integration projects. Having built the platform, our team is filled with experts who know how to get the best out of Appenate, at speed.
How does your pricing work?
Our pricing operates around a combination of flat fees subscription fees and user-based licensing. We don’t publish our pricing publicly because we believe our customers should have the freedom to price and package their platform as a service offering however they wish to. If you’d like to find out more, please contact us to have a chat :)
Do you offer a Private Label / White Label option?
Yes, Appenate does offer a branded app option – we wrap our mobile technology into your own branded app and deliver it to the respective mobile app stores. Your end users only see your branded app enabling you to provide a seamless mobile solution to your clients. If you think that custom branding your own mobile offering may be expensive, think again, you’ll be very pleasantly surprised at the remarkably low price of our service. You will find it far quicker, easier and cheaper than creating your own mobile apps from scratch!
Do you offer an on-premise / self-hosted option, or do I have to use your cloud service?
Our cloud service is hosted on Microsoft’s Azure cloud platform, which comes with a range of SLAs, ISO certifications and privacy guarantees. We’re also very aware that cloud-based solutions are not the right fit for every organisation, and that’s why we also offer Appenate Server – our server-installable, standalone version of the Appenate platform. All the features you love from the cloud application platform are still available, and all you need is a Windows Server and SQL Server to host it. This option is aimed at companies who need enterprise mobile solutions that give them full control over the platform upgrade cycle and wish to maintain total data sovereignty.

Do you offer a reseller / partner program?
Nope! At Appenate our focus is on providing the best possible mobility platform for IT channel companies – solutions providers, software vendors and enterprise are our customers, NOT our resellers. We believe in symbiotic relationships and respect the fact that you add a lot of value by using our platform to create solutions for your clients in turn. This is why we love working with IT channel companies to enable new and exciting scenarios. At the end of the day, your clients trust your reputation and brand, not ours, and that’s the way we think it should be. This extends from being able to white label our platform and apps through to our business model – we bill you directly and we have no recommended retail price; so you can package and price your solutions however you like.
Who owns the customer billing relationship? How does customer billing work?
You create mobile apps for business. You own the customer and the primary billing relationship with each of your customers. Appenate bills you directly, while the commercial terms, billing, and payments are entirely between you and your customer.
Where are your customers based?
Appenate has customers in over 10 countries around the world and that list is growing fast!
Will my app and information be kept confidential?
At Appenate, privacy is a top priority.
  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of one of our services.
  • Throughout our mobile app development platform, in our websites, products and services, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.
  • We keep your app/s private unless you give us permission to showcase it on our website and /or through other marketing media.
Which mobile devices does Appenate support?
Appenate supports IOS and Android, with Windows Phone and Windows 8 support planned for the near future, so it’s easy to create Android forms and iPad forms with us. This means you can use Appenate on iPhones, iPads as well as Android phones and tablets. Get the Appenate App from Google Play or from the Apple App Store.
How difficult is it to integrate Appenate into our existing software suite?

Our comprehensive and straightforward integration API allows your developers to leverage their existing skills and rapidly connect the Appenate platform into your databases and interfaces. You can pull data into the platform using a Data Source Connector, while you can push data to another system using a Form Connector. View our existing pre-built Connectors here. And if you need help with any aspect of our mobile data collection software, our professional services team can work with you on anything from designing the front-end to coding the backend integration. Using Appenate, you can rapidly prototype and roll out mobile apps for your existing software suite. Our drag and drop designer tools mean that you can use non-developer personnel to create the front-ends.

Need further info?

Not getting the answers you need? Contact us to have a chat!
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